CRM & ERP SOLUTIONS CONSULTING AND IMPLEMENTATION SERVICES

We offer CRM pre-adoption project consulting expertise, adoption implementation strategies and problems correction solutions for sustainable, maximum CRM ROI covering the sales process and the customer support process as well
 

we know the challenges you face

the rate of CRM adoption failure is staggering, 75% CRM implementations are terminally ill or will become so because the salespeople just don't buy it!!!

They reject it, fight it, hate it, mistrust it, second-guess it, circumvent it, defeat it, avoid it, fool it, deceive it, humor it, shun it, evade it, escape it, dodge it, elude it, sidestep it, attack it, badmouth it, procrastinate it, postpone it, disrupt it, corrupt it, sabotage it, ruin it, destroy it, mangle it, hurt it, ignore it, diss it, fail it, you-name-it, kill it… sounds familiar?

75% of all money time and effort invested in CRM solutions are thus rendered a monumental waste of the company's treasure…. Coincidentally, 75% CRM implementations are deemed as management-needed as opposed to needed by the salespeople to do their job…
 

we help you perform effective self assessment

 

• A business process analysis overlay to the present/future CRM systems setup, assessment of the degree of separation between real salespeople world and CRM technology imperatives

 

• Activity/task time-motion-effort analytics of real-world salespeople work habits and best-to-worst practices the CRM technologies must support/overcome/satisfy…

 

• Regulatory compliance: where selling/CRM touches HIPAA, Patriot Act, SOX, FCC, ethics programs, quality assurance certifications and other corporate governance rules...

 

we help you sell CRM to the salespeople first, and formulate the right solutions, preventive or corrective

 

Preventive. Custom culture & mission support CRM implementation plan:

• Real salespeople world purpose-driven CRM technology architecture
• Collaborative leadership and team best practices & compliance salespeople playbook
• Custom education clinics
  • Start up
  • Maintenance
  • Remedial

 

Curative. Custom culture & mission support CRM implementation correction plan:

 

• Restoration prescription for ZERO Degree of separation between real salespeople world and CRM systems mandates
• Real salespeople world purpose-driven CRM technology re-architecture
• Collaborative leadership and team best practices & compliance salespeople playbook
• Custom re-education clinics
  • Start up
  • Maintenance
  • Remedial

 

we help you optimize your customer support and case management capabilities creating preventive or corrective solutions

 

• Cut costs and improve workflow by automating the business processes associated with customer support case assignment, management and escalation.

• Route cases intelligently, enabling fast, efficient prioritization of all your customer support cases.

• Save valuable time by giving support reps all the information they need within a single, powerful application; reps no longer waste time hunting for contracts, invoices, or other data in disparate systems or departments.

• Meet the requirements of your support agreements and give customers the world-class service that will lead to longer, more profitable relationships.